Orders are typically processed within 1–3 business days. You'll receive a confirmation email with tracking information as soon as your order is on its way.

For more information read our shipping policy here

We offer free shipping on all UK orders when you subscribe to our newsletter. Otherwise, standard shipping rates apply and are calculated at checkout.

Currently, we ship within the UK only. We’re working on expanding internationally— hold tight!

We process orders quickly to ensure timely delivery, so we’re only able to make after your order being placed. Please use the chat to contact us immediately.

We accept returns within 30 days of delivery for unused, unopened products. To initiate a return, please contact through the chat box with your order number.

For more details read the full policy here

We’re so sorry to hear that. Please email us with a photo of the damaged item and your order number—we’ll sort it out right away.

Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method.

Sign up for our email list to unlock a free shipping code for your orders, no minimum spend. Code will be emailed to you, check junk folder.

Some discount codes can be used in conjunction with each other, offering you even more savings. If you have multiple offers, check which ones can be combined for the best deal.

Yes! All our products are formulated with gentle ingredients, no fragrance or alcohol and are dermatologically tested. However, we always recommend doing a patch test first.

Absolutely. We are 100% vegan and cruelty-free. No animal testing, ever.

Most of our products have a shelf life of 6 months. Look for the open-jar icon on the packaging, which indicates how long the product is good for after opening.

Store in a cool, dry place away from direct sunlight to preserve the integrity of the natural ingredients.

Start with the basics- A gentle cleanser, double cleanse is advised for oily skin. A targeted serum for your skin concern and good moisturiser, and always SPF (in the morning).

Check out our blogs + instagram for more detailed skincare routines.

The most important ingredient for managing hyperpigmentation is SPF (broad-spectrum sunscreen). Without sun protection, dark spots will persist and worsen. Pairing SPF with ingredients that are tyrosine inhibitors can help fade dark marks effectively over time.

To find out more read our blog here

For acne-prone skin, look for products with salicylic acid, benzoyl peroxide, azelaic acid, green tea or niacinamide. These ingredients help unclog pores, reduce inflammation, and balance oil production without stripping the skin.

Exfoliating acids like lactic acid or salicylic acid help prevent and treat ingrown hairs by clearing dead skin and allowing hairs to grow freely. Repair the skin barrier with a thick nourishing moisturiser.
Use tyrosinase inhibitors to fade any dark marks left from the bumps. Look for Niacinamide, azelaic acid, alpha arbutin, peptides and ceramides.

read our blogs for more information.